top of page
Greeneleaves-logo

Refund Policy

Last updated: April 30, 2026

​

This Refund Policy (“Policy”) applies to all purchases made from Greeneleaves (“Company”, “we”, “us”, or “our”) through our website and any related sales channels.

By placing an order with Greeneleaves, you (“Customer”, “you”, or “your”) acknowledge and agree to the terms of this Policy.

1. All Sales Are Final

All sales are final.
We do not offer refunds, returns, exchanges, or store credit for any products purchased, for any reason, including but not limited to:

  • Change of mind

  • Finding the product at a lower price elsewhere

  • Incorrect purchase or ordering the wrong item

  • Dissatisfaction with color, size, or style where the product matches its description

  • Normal wear and tear or damage caused by improper use, storage, or handling

Once an order is placed and payment is processed, it cannot be canceled or modified, except as expressly provided in this Policy or required by applicable law.

2. Defective or Damaged Products

We carefully inspect and package our products before shipment. If you believe you have received a defective or damaged product, you must contact us in writing at admin@greeneleaves.com within 3 calendar days of delivery and include:

  • Your full name and order number

  • A description of the issue

  • Clear photos or videos showing the defect or damage and the packaging

Submission of this information does not guarantee a refund, return, or replacement. We will review the information and, at our sole discretion and where required by applicable law, may:

  • Offer troubleshooting or usage guidance;

  • Offer a replacement of the same or similar item; or

  • Offer another remedy required by law.

3. Fraud, Unauthorized Transactions, and Illegal Activity

We comply with applicable laws regarding fraud, unauthorized transactions, and other illegal activity.

If a transaction is determined by us, your payment provider, or law enforcement to be fraudulent or unauthorized, we will follow the applicable legal and payment‑network rules, which may include:

  • Canceling or reversing the transaction;

  • Issuing a refund where required by law or payment‑network rules; and/or

  • Cooperating with law enforcement or your financial institution.

Nothing in this Policy limits any rights you may have under applicable law regarding fraudulent or unauthorized charges.

4. Statutory Rights and Mandatory Consumer Protections

Certain jurisdictions provide consumers with non‑waivable statutory rights, including rights related to defective products, cooling‑off periods, or mandatory refund obligations.

Where such laws apply and cannot be excluded or limited by contract, this Policy will be applied to the maximum extent permitted by law, and your statutory rights will remain in full force and effect.

If there is any conflict between this Policy and mandatory consumer protection laws in your jurisdiction, those laws will prevail to the extent of the conflict.

5. Shipping Issues and Non‑Delivery

If your order does not arrive or is significantly delayed, please contact us at admin@greeneleaves.com with your order number and any tracking information.

We will review the situation and may, at our discretion and subject to carrier policies and applicable law:

  • Assist you in filing a claim with the shipping carrier;

  • Provide updated tracking information; or

  • Offer another remedy required by law.

This does not create any general right to a refund or replacement beyond what is required by applicable law.

6. Digital Communications and Proof of Purchase

You are responsible for maintaining accurate contact information and for retaining your order confirmation as proof of purchase. We may require proof of purchase and identity verification before reviewing any request related to this Policy.

7. Changes to This Policy

We may update or modify this Refund Policy from time to time. Any changes will be effective when posted on our website with an updated “Last updated” date. Your continued use of our website or purchase of products after any changes are posted constitutes your acceptance of the revised Policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

  • Email: admin@greeneleaves.com

  • Phone: +1 (864) 420-3237

  • Mailing Address: 215 East Bay Street, Charleston, SC, United States

A legal disclaimer

bottom of page