Shipping Policy

Last updated: April 30, 2026
 

This Shipping Policy (“Policy”) applies to all orders placed with Greeneleaves (“Company”, “we”, “us”, or “our”) through our website and any related sales channels.

By placing an order, you (“Customer”, “you”, or “your”) agree to the terms of this Policy.

1. Order Processing Times

• Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is received and confirmed.

• During peak periods, promotions, or unforeseen events, processing times may be longer.

• Processing time does not include carrier transit time.

2. Shipping Methods and Delivery Timeframes

We ship orders using third‑party carriers and delivery services (“Carriers”). Available shipping options and estimated delivery timeframes are shown at checkout and may include:

• Standard domestic shipping

• Expedited domestic shipping

• International shipping (where available)

All delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to:

• Carrier delays or service disruptions

• Weather conditions or natural disasters

• Customs inspections or import controls

• Incorrect or incomplete shipping information provided by you

We are not responsible for delays caused by Carriers or circumstances beyond our reasonable control.

3. Shipping Costs, Duties, and Taxes

• Shipping costs are calculated at checkout based on destination, shipping method, and order weight/size.

• For international orders, you are solely responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by your country’s authorities or the Carrier.

• We do not control and are not responsible for these additional charges.

4. Risk of Loss and Title

To the fullest extent permitted by applicable law:

• Risk of loss and title to products pass to you when we deliver the order to the Carrier.

• Once the Carrier accepts the shipment, the shipment is under the Carrier’s custody and control.

• We are not responsible for loss, theft, damage, delay, misdelivery, or non‑delivery that occurs while the shipment is in transit with the Carrier.

You agree that any claims related to loss, damage, or delay in transit must be made directly with the Carrier, subject to the Carrier’s terms and conditions.

5. Lost, Delayed, or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, or if your package appears lost or significantly delayed:

1. Verify the shipping address on your order confirmation.

2. Check with household members, neighbors, building management, or your mailroom.

3. Contact the Carrier directly using the tracking number provided.

The Carrier is responsible for investigating and resolving issues related to:

• Lost or misrouted packages

• Marked “delivered” but not received

• Transit delays or service interruptions

We may, at our sole discretion and as a courtesy only (not as a legal obligation), assist you in communicating with the Carrier or provide limited support, but we are not responsible for the Carrier’s decisions or outcomes.

6. Damaged Packages and Items

If your order arrives with visible damage to the packaging or products:

• Take clear photos of the outer packaging, shipping label, and all damaged items immediately upon receipt.

• Keep all packaging materials and damaged items until the Carrier’s investigation is complete.

• Contact the Carrier as soon as possible to file a damage claim, following their instructions and deadlines.

You may also contact us at hello@greeneleaves.com with your order number and photos so we can, at our discretion, assist you in the process. However:

• The Carrier is primarily responsible for handling damage claims that occur during transit.

• Any compensation, reimbursement, or resolution is subject to the Carrier’s policies and applicable law.

7. Incorrect or Incomplete Shipping Information

You are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

• Packages that are lost, delayed, or returned due to incorrect, incomplete, or outdated addresses provided by you.

• Additional shipping charges incurred to reship an order due to address errors.

If a package is returned to us due to an address issue, we may, at our discretion:

• Offer to reship the order to a corrected address at your expense; or

• Treat the order as completed, consistent with our Refund Policy.

8. Service Interruptions and Force Majeure

We and the Carriers may experience delays or interruptions due to events beyond reasonable control, including but not limited to:

• Severe weather, natural disasters, or public emergencies

• Labor disputes or strikes

• Carrier network disruptions

• Government actions, customs delays, or border closures

In such cases, shipping and delivery times may be extended. We are not liable for delays or failures in delivery caused by these events, to the extent permitted by law.

9. International Shipping and Customs

For international orders (where available):

• You are responsible for ensuring that the products you order can be lawfully imported into your country.

• Customs authorities may inspect shipments and may delay delivery.

• We are not responsible for customs decisions, delays, or additional fees.

If a package is refused, abandoned, or returned due to customs issues or unpaid duties/taxes, we may treat the order as completed, consistent with our Refund Policy and applicable law.

10. Changes to This Shipping Policy

We may update or modify this Shipping Policy from time to time. Any changes will be effective when posted on our website with an updated “Last updated” date. Your continued use of our website or placement of orders after any changes are posted constitutes your acceptance of the revised Policy.

11. Contact Us

If you have any questions about this Shipping Policy, please contact us:

• Email: admin@greeneleaves.com

• Phone: +1 (864) 420-3237

• Mailing Address: 215 East Bay Street, Charleston, SC, United States